Message Logs Guide — Reviewing Message Activity on Signal House

Understanding your message delivery and performance is crucial to ensuring high-quality communication and quick troubleshooting. Signal House’s Message Logs provide an in-depth, real-time view of your messaging activity—across all your numbers and campaigns.

Navigating to Message Logs

To access your message logs, click on “Message Logs” from the left-hand navigation panel of your Signal House dashboard.

Understanding the Log Columns

Each row in the Message Logs represents a message event—whether inbound or outbound. Here's what each column tells you:

Column	Description
Date/Time	Timestamp of the message (formatted per your time zone in General Settings).
Direction	Outbound (sent) or Inbound (received).
Type	Type of message: SMS or MMS
From / To	Sender and recipient numbers
Body	Hover the 👁️ icon to preview message content
Attachment	Shows if an image, file, or other media was attached to the message
Short URL	Displays if a Signal House-tracked short URL was used in the message
Click-Through Status	Indicates whether the recipient clicked the short URL (e.g., Clicked, Not Clicked)
Segment	How many segments the message used
Status	Message delivery status: Queued, Sent, Delivered, Failed, etc.
Details	Click any row to see full metadata: Message SID, pricing, webhook URL, latency, and carrier response

Filtering Your Logs

Use the Filter Panel in the top-right corner to refine your view by:

Date Range
Message Direction
Campaign
Brand
Sub Group
Delivery Status
Short URL usage
Click-through engagement

You can also filter messages by whether they contain media attachments (MMS).

Click Tracking & Short URLs

If you use Signal House's URL shortening and tracking system:

The Short URL column will show a ✓ if a shortened link was included.
The Click-through Status column will show:
- Clicked – if the recipient clicked the link.
- Not Clicked – if the link wasn’t clicked (yet).

This helps you measure message engagement and optimize content over time.

Accessing Message Metadata

Click on any message row to reveal detailed metadata:

Message SID (Signal House ID)
Segment pricing and delivery cost
Carrier response and status codes
Timestamps for each event
Webhook callback data
URL engagement summary (if applicable)

Pro Tips

Use filters to isolate failed messages by campaign or number.
Monitor click-throughs to identify high-performing messages or underperforming links.
Use segment counts to optimize SMS character usage and reduce cost.
Debug delivery issues with status messages + timestamps.

📦 Delivery Steps (Signal House)

When you open a message inside Message Logs → Details, you’ll see the Delivery Steps panel. This shows the exact journey your message took, timestamped in real-
time.

Step	What It Means
Created	The message request was successfully generated inside Signal House. This confirms the system accepted the send action.
Enqueued	The message has been added to the sending queue and is waiting for processing. This may happen when you send in bulk or during carrier throttling.
Dequeued	The message has been pulled out of the queue and is now being processed for delivery. This is the “handoff prep” stage.
Sent	Signal House has handed the message off to the carrier network (e.g., AT&T, Verizon, T-Mobile). At this point, the message has left our system.
Delivered	The carrier confirmed the message reached the recipient’s device. This is the final confirmation.

Logs