Checking Porting Status Via Signal House Portal:

To review the status of your porting requests:

1. Navigate to Numbers → Port a Number

2. You’ll land on a dashboard displaying all active, pending, and completed port-in and port-out requests

This view includes:

• Porting ID

• Owner’s Name

• Request & Completion Dates

• Current Status (Pending, In Progress, Complete, or Rejected)

• Access to your Letter of Authorization (LOA)

Need to download the LOA? Just click the 👁️ icon—your LOA will open in a new tab.

Click on any individual request to open a detailed view. You’ll see:

• All submitted fields

• A real-time status timeline

• A button to View LOA at the top right

Port rejections are often minor. In most cases, a simple confirmation call to your current provider clears it up fast.

Use the following endpoint:

GET /phoneNumber/getPortingStatusLogs

With a sample response:

{
  "page": 1,
  "totalRecords": 1,
  "records": [
    {
      "createdBy": "apiuser605@example.com",
      "userID": "65",
      "portingRequestType": "Personal",
      "ownersName": "Signal House",
      "ownersEmail": "apiuser605@example.com",
      "ownersStreetAddress": "test1 update",
      "ownersExtendedAddress": "test11 update",
      "ownersCity": "Abbeville",
      "ownersState": "AL",
      "ownersCountry": "US",
      "ownersPostalCode": "98908",
      "authorizedPersonsName": "Test",
      "phoneNumber": "+91 73501 36288",
      "serviceAddress": "Nanded",
      "serviceCity": "Nanded",
      "serviceState": "MH",
      "serviceCountry": "IN",
      "servicePostalCode": "431604",
      "CellNumberOrLandline": "Cell",
      "accountNumber": "123456789",
      "portNoAssociatedWithAcc": "Yes",
      "defaultMessagingProfile": "10DLC Campaign, messaging profile, other ways we’re grouping numbers",
      "defaultBillingGroup": "That way you can choose how you want to filter it",
      "requestedFOCDate": "Earliest available date",
      "HowToActivate": "Automatically",
      "fastPort": "Yes",
      "comments": "test 2",
      "letterOfAuthorization": "65/apiuser605@example.com/authorizationPdf/1721705487748.octet-stream",
      "portingStatus": "Complete",
      "portingId": "bd3c59af-fd98-4a1a-b03b-ee2986bcc79c",
      "createdDate": "2024-07-23T03:31:33.093Z",
      "statusHistory": [
        {
          "_id": "669f2415877ee8fabc4d2923",
          "status": "pending",
          "date": "2024-07-23T03:31:33.093Z",
          "description": "Initial status"
        },
        {
          "status": "Inprogress",
          "date": "2024-07-23T03:33:34.409Z",
          "description": "your request is in progress.",
          "_id": "669f248e6ee27fed015e859e"
        },
        {
          "status": "Complete",
          "date": "2024-07-23T03:33:46.750Z",
          "description": "your request is completed.",
          "_id": "669f249a6ee27fed015e85a2"
        }
      ]
    }
  ]
}

• Use Numbers → Port a Number to check portal-based porting progress

• Click any request to see full details, timeline, and LOA

• Status flow: Pending → In Progress → Complete / Rejected

• You can view or download the LOA anytime

• API users: Use GET /phoneNumber/getPortingStatusLogs with portingId

Q: I see “Rejected” in the portal. Is that permanent?

Nope! Most rejections are temporary—often caused by mismatched info or the need for account owner confirmation. Once corrected, you can re-submit the request.

Q: What’s the usual turnaround time for Messaging Port requests?

1–2 business days (Soft Port). You’ll see updates live in the portal as the request progresses.

Q: Can I track multiple requests at once?

Yes! The portal shows all current and historical port-in/out requests in one place.

Q: Will I be notified of updates?

Yes, we’ll alert you inside the dashboard for major status changes like approval or rejection.

Q: I lost access to the LOA. Can I get it again?

Of course. Click the 👁️ icon next to any porting request to reopen/download the LOA.

Running into issues? We've got your back.

• 📧 Email: support@signalhouse.io

• 💬 Live Chat: Inside the Signal House portal

• 🧑‍💼 Account Manager: For bulk ports, stuck status, or edge cases

Whether it’s a missing digit, confused status, or you just need a second set of eyes—we’re here to help.