Release a Number: Letting Go (But Not Forever)

Sometimes you just need to clean house. If a number is no longer needed, you can release it—removing it from your account (but not permanently… yet).

• Navigate to Numbers → Your Numbers

• Click the Configure button next to the number you want to release

• Scroll to the Actions section in the Properties tab

• Click “Release phone number”

Note: Releasing a number doesn’t instantly remove it from your account. You have 10 days to reclaim it before it’s permanently released back into the number pool.

• Head to Numbers in the left-hand navigation

• Select “Released Phone Numbers” from the dropdown

Here, you’ll see:

• Number

• Purchase Date

• Release Date

• Any associated Tags

• A “Configure” button to bring it back to life

Changed your mind? No worries. You can reclaim any number within 10 days of release.

To do so:

1. Click Configure next to the released number

2. In the Properties tab:

   • Review or update Webhook URLs

   • Reassign the number to the correct Brand and Campaign (if applicable)

   • Click “Activate Now” to fully restore the number

And just like that—it’s back in action.

• Release a number via Configure → Actions → Release phone number

• Numbers stay recoverable for 10 days

• View them under Numbers → Released Phone Numbers

• Click Configure to reclaim and reassign

• Hit Activate Now to bring it back online

Q: Can I release multiple numbers at once?

A: Not yet—but we’re working on batch actions!

Q: What happens after 10 days?

A: The number is permanently removed from your account and returned to the number pool.

Q: Can I reassign a released number to a new campaign?

A: Absolutely! Just configure it again during the 10-day window and assign it as needed.

Q: Will I be billed for released numbers?

A: Once released, the number is removed from billing and won’t incur charges—unless reactivated.

If you're unsure whether to release or reassign a number—or something's acting weird—our Support Team is just a click away. We’ll help you sort it out, no strings (or numbers) attached.

Quick Tip: Use Tags like "temp-use" or "Q4 promo" to keep track of numbers you may want to release post-campaign.