Configure Your Number: Get Set, Get Sending

You can configure your number from two places in the Signal House platform:

1. Numbers → Your Numbers

2. Inside a specific Sub Group

This guide focuses on the Your Numbers flow—but once you're in a number's config view, the process is the same.

From Numbers → Your Numbers, head to the far-right column labeled Actions and click the Configure button:

This will open your number's configuration center—aka your HQ for editing properties, assigning campaigns, enabling messaging, and more.

This is your home to make any adjustments and changes to your numbers—including preparing them for use on the platform.

Pressing the “Configure” button leads to a menu containing editable phone properties, webhook and messaging configurations, message logs, and event logs.

This first section includes:

• Tags

• Friendly Name

• Phone SID

• Number Type + Capabilities (SMS/MMS/Voice/Fax)

• Date Purchased / Renewal Date

• Group + Sub Group (clickable!)

• Brand + Campaign Info (for 10DLC numbers)

You can also:

• Activate/Deactivate the number (affects Number Status)

• Release the number from your account

Note: If released, you can restore the number within 10 days.

To the right of Properties is the Messaging Config panel.

Here’s where you’ll assign:

• A Sub Group (searchable dropdown)

• A Brand

• A Campaign (can be searched and will auto-assign related brand)

You can also:

• Use CNP Campaign Provisioning if you're provisioning through your own CSP (must have your CSP ID added in General Settings)

• Set Webhook URLs for incoming messages and fallback handlers

Note: The number must be assigned to a Sub Group, Brand, and Campaign before becoming active.

🧠 API Option: /phoneNumber/configurePhoneNumber

The next column is “Message Logs” illustrating the logs for a given message.

The next column is Message Logs, giving you full visibility into each message’s:

• Direction (Inbound/Outbound)

• Timestamp

• From / To Numbers

• Segment Count

• Message Body

• Status:

  • Delivered: The message reached its destination handset

  • Enqueued: The message is queued-up and ready to send; generally, a message shouldn’t be queued for very long, the time-frame depending on how many other messages are in the queue.

  • Dequeued:The message has left the queue, and is preparing to reach its final destination.

  • Sent:The message has left the queue, and we’re awaiting a final confirmation of failure/delivery. Note, for some messages (particularly MMS messages), delivery receipts (DLRs, confirmation of receipt or failure) are not guaranteed. When Signal House receives these messages from our upstream carrier partners, we provide them.

  • Failed:The message was unable to reach its recipient. This will be accompanied by a failure code with an explanation for why the message failed. Note, we try to provide as detailed error documentation as possible, but there are times where the error code is a new one our system has not yet seen/categorized.

  In such situations, our team will work with our upstream partners to identify the root cause as quickly as possible.

  • Received: This is an inbound (MO, or “Mobile originated”) message that was successfully received by Signal House.

Want to understand segments better? Read our “What’s a Segment?” guide.

• Click any message for a detailed breakdown including:

  • Elapsed delivery time

  • Message SID

  • Direction

  • Cost

  • Callback URL

  • Status description

  • Body content

Signal House will display the most detailed error messages available—even when coming from upstream carrier partners. If an error is new or unknown, our team works fast to categorize and resolve it.

• Configure numbers in Your Numbers or inside a Sub Group

• Use the Configure button to access tags, name, status, and messaging setup

• Assign numbers to a Sub Group, Brand, and Campaign to activate

• Set webhook URLs and view real-time message logs

• API-based configuration is also supported

Q: What happens when I release a number?

A: You have 10 days to restore it. After that, it's gone for good.

Q: Can I assign a number without a campaign or brand?

A: You can assign it, but the number won’t become active until all required fields (Sub Group, Brand, Campaign) are complete.

Q: Do message logs include delivery errors?

A: Yes—and we’ll show error codes + explanations when available.

Q: Can I assign to a campaign from my CSP account?

A: Yes! Select CNP Campaign Provisioning if you’ve submitted through your own CSP and added your CSP ID.

Not sure why a number isn’t active? Need help understanding a delivery failure?

Reach out to our Support Team or your account manager—we’re here to help troubleshoot and walk you through setup.

Quick Tip: Once configured, your number becomes your communication engine. Keep it clean, assigned, and connected for maximum performance.